Delete Your Account & Data

Last updated: 25 September 2026

We respect your right to control your data. This page explains how to request deletion of your Bio Labs account and the personal data associated with it, in line with Google Play's data-deletion requirements.

What gets deleted

When you request account deletion, we permanently remove the following from our active systems:

Your name and email address
Your user ID and account credentials
Your in-app messages
Your game progress — tasks, discovered animals, inventory, coins and land
Your in-app purchase records held by us (purchase receipts retained by Google Play are governed by Google)

Deletion is permanent and cannot be undone. Your progress and collection cannot be recovered afterwards.

How to request deletion

Step 1. Email us from the email address linked to your Bio Labs account at [email protected].

Step 2. Use the subject line "Account Deletion Request".

Step 3. In the message, include the name and/or email on your account so we can verify it's you.

Step 4. We'll confirm your identity, delete your data, and email you to confirm once it's done.

How long it takes

We process deletion requests within 30 days of verifying your identity. In most cases it's much sooner. We may retain a minimal set of records where required by law (for example, transaction records for tax purposes), and these are deleted once the legal retention period ends.

Prefer to delete just some data?

If you'd rather keep your account but remove specific information, email [email protected] and tell us what you'd like removed. We're happy to help.

Questions

For anything related to your data or this process, contact [email protected]. You can also read our full Privacy Policy.